Refund policy

Effective Date: 09/21/2023

Thank you for choosing Lemonz. We want you to be completely satisfied with your purchase, and we are here to assist you with any concerns you may have regarding returns and refunds.

Returns

If you are not completely satisfied with your purchase, you may return it within [insert number of days] days from the date of delivery, subject to the following conditions:

1. Items Eligible for Return: We accept returns on unworn, unwashed, and undamaged items with all original tags and packaging.

2. Return Process: To initiate a return, please follow these steps:

   • Log in to your customer account on our website.
   • Navigate to the 'Order History' section.
   • Select the order containing the item(s) you wish to return and follow the instructions provided.

3. Return Shipping: You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). We recommend using a trackable and insured shipping method.

Refunds

Once we receive your returned item(s) and inspect them, we will process your refund within [insert number of days] days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

Exchanges

Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, please follow the return process mentioned above and place a new order for the desired item.

Non-Returnable Items

The following items are non-returnable:

• Items marked as final sale.
• Intimate apparel and swimwear for hygiene reasons.
• Items that have been worn, washed, or altered.
• Items without their original tags and packaging.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at shoplemonz@proton.me within 30 days of receiving your order. We will provide instructions on how to proceed, which may include returning the item or receiving a replacement.

Contact Us

If you have any questions or need further assistance regarding returns or refunds, please don't hesitate to contact us at:

shoplemonz@proton.me

Policy Changes

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on our website, and the revised policy will apply to all purchases made after the effective date.

By making a purchase from Lemonz, you agree to this return and refund policy.